Hampton by Hilton Nuremberg City Centre {DEU}
Jun 11, 2020, 6:22 am
Hampton by Hilton Nuremberg City Centre
Bahnhofstrasse 16 Nuremberg, DE 90402
Hampton by Hilton Nuremberg City Centre {DEU} (4 Photos)
Hampton by Hilton Nuremberg City Centre
I booked last minute a leisure week-end in Nuremberg. COVID-19 related restrictions started to ease 4 weeks ago in Germany and in Bavaria tourism re-opened the 1st June. As I wanted to see something else than my apartment walls, I decided a week-end domestic trip was in order. I choose Nuremberg as it looked like a city with a nice Altstadt and interesting museum.
I choose the Hampton by Hilton based on:
- Past experience with the brand. The newly constructed Hamptons on Europe are better than the old HGI (except for food) with perfectly adequate room
- Location near the Hauptbahnof
- Hilton behavior during COVID-19 pandemic from March to June. The Novotel next door was as cheap but considering how Accor treated its customers they can pound sand
Check In
The hotel does not feature the Digital Key so I had to check-in. No OLCI possible on the app either.
Check-in was OK: there was glass plexiglass at the counter separating the agent from me. Obviously mask on for both of us and plenty of marking on the floor to see the 1.5 meters distance you are supposed to respect. There was also ample bottles of disinfectants and one-time usage pens available with a collection box for used pens.
Room
The room was typical of the newly constructed Hampton: cookie-cutter but perfectly functionable. I paid extra to have a sofa as I was afraid the bad weather would push me a bit more indoors.
The bathroom was with the shower cubicle and typical fix-on-the-wall amenities. Slippers were provided in a bag at the reception with a bottle of water as part of Gold/Diamond benefits.
I can not comment on the house cleaning and whether or not there was special precautions taken.
And then the bed side lamps make for a great hanging post to let your home made mask dry !
Service
Well of course service was going to be special. First there was no restaurant at all. No breakfast buffet either. Guests should fill a form each day specifying:
- sweet or savory breakfast
- extras: hard boiled eggs, yoghurt, apple
- time of delivery
- room number
At the specified time you need to go down and a tray will be given to you with your choices. Either you can eat in the restaurant or take it to your room.
The savory breakfast was too fat for my taste and with old and stale bread:
Location
The hotel is located a throw stone away from the main train station (long distance trains and metro to/from the airport), which is itself in front of the entrance of the Old Town. There are plenty of restaurants nearby. The hotel neighborhood itself is composed of hotels exclusively.
Aug 28, 2022, 7:06 am
Yes it is perfectly functional but when staying at a Hilton branded hotel I also have some expectation of service.
1. Front desk, regularly there is no staff in sight.
2. The desk has no chair, asked on day 2 at 2pm for a chair ans the receptionist would arrange it. At 2.45 I called down and she said she would call housekeeping. Now 3pm and am still waiting for a chair so I can work at the desk.
3. Minor thing but in Germany you pay a deposit for plastic soda bottles. I had an empty coke bottle on the desk (I did not put it in the bin). Housekeeping when making up the room took it. It was technically still mine and I was going to return it at the supermarket when I check out tomorrow to get my deposit back. (It was also on the desk next to my full water bottle).
Globalist
Last edited by Globalist; Aug 28, 2022 at 7:17 am
Aug 28, 2022, 10:24 am
it is a tiny thing, just 25 eurocents but the principle is that it was mine unless I put it in or next to the trash can.
Globalist
Aug 28, 2022, 2:36 pm
Yes it is perfectly functional but when staying at a Hilton branded hotel I also have some expectation of service.
1. Front desk, regularly there is no staff in sight.
2. The desk has no chair, asked on day 2 at 2pm for a chair ans the receptionist would arrange it. At 2.45 I called down and she said she would call housekeeping. Now 3pm and am still waiting for a chair so I can work at the desk.
3. Minor thing but in Germany you pay a deposit for plastic soda bottles. I had an empty coke bottle on the desk (I did not put it in the bin). Housekeeping when making up the room took it. It was technically still mine and I was going to return it at the supermarket when I check out tomorrow to get my deposit back. (It was also on the desk next to my full water bottle).
Globalist
David
Aug 29, 2022, 12:38 am
Aug 30, 2022, 2:20 pm
Aug 31, 2022, 2:30 am
Last edited by Zurich; Sep 10, 2022 at 6:06 am Reason: Typo
May 25, 2023, 4:13 pm
- when checking in, I enquired about street parking and payments on saturday. The front desk agent checking me in totally took me by surprised and offered me as I was just staying 1 night and also seeing my elite status, complimentary parking for that evening. Such small acts of generosity leaves a really big impact to guests in my opinion and other properties/agents should learn from this.
- the property offered a welcome drink voucher for elite members - which is another big thumbs up in my books, a small cost but a big positive impact to HHonors elite, really reaching out to show their appreciation.
- location was actually good , walkable to the main train station and to the city centre
- breakfast staff in general was friendly
- very good sleep quality, despite my room facing the railway tracks, the windows isolated very well the sound of the tracks even in the late evening when the TV was off.
Some improvement points
- as usual in other properties in Germany, the cooling unit of the room was quite useless, not managing to cool the room down (and of course opening the window was not an option when it faces the railway tracks)
- the breakfast area was really small with a smaller spread compared to other Hampton Inns which I've stayed in Germany
- the parking lot is on the small side and shared with the Premier Inn - so it is as they have stated on their website can get full quite fast. A lot of guests will still try and squeeze theirs into the area which does make leaving early a challenge to manouever out of the parking area.
However all in all, I will certainly return to this property based on my experience.
Breakfast
Lobby area
Jul 21, 2023, 8:34 am
Spent one night on a paid stay as a Diamond. It was about $120/ night, so quite reasonable these days.
We had an overnight train connection and it worked well for that. It is about 2 long blocks east of the train station and about a 5-10 minute walk. Not many places real close to eat. There is a pizza place in the Novotel next door.
They were quite impressed with my Diamond status and immediately brought us cold water and glasses to drink during check in. They also gave me one free drink coupon. They have a bar next to reception.
The room was and felt quite small. The two (large) twin beds left little floor space. We were also assigned a room second from the end where the building takes a turn inward and cuts off two feet of the room. There was 12” between the bed and the desk for the chair. It was like a cruise ship cabin.
We were on the train track side of the hotel but never heard anything.
My wife reported that breakfast was minimal.
A quick walk in the morning and we caught our 9:30 train.
Here later in the day, I got an email from them saying that I never paid for the room. They gave me their banking BIC number and requested payment thru that. At check in, they confirmed my Hilton American Express on file. Odd. I wrote back suggesting that they use the card on file.
Not a bad place if I were alone but a little too small and short on amenities to bring my wife again.
I might check prices on the Novotel next time. It has a rather large reception area and seems like it might be better.
Last edited by pretzlaff; Jul 21, 2023 at 9:37 am
Dec 4, 2023, 10:31 am
Overall, I was pleased. The room is small, but it was clean except for some black mold on the caulk in the shower, which was a bit gross. As noted above there was no desk chair though I don’t think it would’ve fit anyway.
The room over looked the street but I didn’t hear any car or tram noise at all. Excellent soundproofing. The bed was comfortable.
Breakfast was better than I expected. It does get crowded as the buffet area is smaller.
Last time I was in Nuremberg I stayed at Le Meridien and preferred that, but this worked fine. It’s very convenient to the train.
Also, I’d like to put in a plug for Bamburg.. we took a ride up there on the train and found it charming and the Christmas Market was pleasant too.
Bedroom with fold out couch deployed. A bit tight. I forgot to take a picture of the bathroom but it was small.
Breakfast selections. Coffee, tea, and hot chocolate are available all day.