DoubleTree by Hilton Frankfurt Niederrad {GER}
DoubleTree by Hilton Frankfurt Niederrad
DoubleTree by Hilton Frankfurt Niederrad
, DE
DoubleTree by Hilton Frankfurt Niederrad {GER} (14 Photos)
DoubleTree by Hilton Frankfurt Niederrad
The Doubletree Frankfurt Niederrad is a brand new addition to Hilton in Frankfurt. I went there shortly after it opened, I knew and expected some glitches or teethering issues. I was not prepared for what I encountered: an half finished hotel with less than the bare minimum.
In short: do not go there, you will be hugely disappointed and your expectations will not be met.
Check In
Check-in was OK, although there was no mention of Hilton Honors or any benefits, no explanation of the state of the hotel. First they are selling all type of rooms but only Queen Guest room are finished and thus available, everything else is under construction. That does not bother them to take your money for a Junior Suite though.
Room
The room is OK, the design will not be for everybody as it is a fully open bathroom. There is a standard bed, with poor quality pillow. The window do not really open. There is a desk and a good chair, albeit a bit low. Safe is there.
Now let's go to the core of the issue:
- There was no air conditioning at all. The building is not finished and the air conditioning is not installed.
- There is no soap nor shower gel. There is no Hilton standard bathroom products. Only some stuff from a supermarket but nobody thought of soap and shower gel. There was shampoo and lotion, and that is it, for the entire hotel. The staff was unable to locate any soap in the hotel. Nobody thought of buying some. I had to go to a nearby supermarket and buy it at my expense.
- There is no Do not disturb sign in the hotel, so staff enter your room when you are napping.
- The rooms are dirty, despite being new. There are stains and the staff does not clean adequately.
- There are no sleepers and no bathrobe, despite being advertised
- Wifi is valid for one hour only and requires to re-connect every hour
Service
Service was non existent, as they do not have any staff really except one person to bring breakfast. There is no breakfast buffet, it is done from cheap component from a supermarket. The picture show the entire breakfast, minus orange juice which came a minute later.
There is no restaurant, no in room service, despite them being advertised. The staff is not empowered to help and the management did not care about the issues really. I talk with Customer Care who promised management will talk to me but nobody did.
Location
Location is in the new area of Niederrad, completely industrial and without anything around except offices and other hotels. There is a supermarket close by, near the S-Bahn station Niederrad. Locations is convenient for Frankfurt and the airport.
Overall
Well of course I do not recommend the place. It is not up to brand standard, actually there is no branding as except at the reception you will not see any Hilton word anywhere. The rooms are less than the bare minimum, there are no amenities and service is inexistant.
The room layout with the "exposed" shower is not for everyone but okay for me travelling solo. AC was installed and working for my visits. Shower pressure was very good, and they had the Hilton toiletries. Towels felt a but low quality. Bed was comfortable.
Breakfast was a full buffet and had a decent selection and I thought the quality was fine.
Lobby from elevator:
Air con is not switchable, it is always on, including when the windows are open. (It was broken for more than two months the last two summers).
They shut down warm water at around 10 pm and switch it back on around 6 or 7 am. Guest are not informed of course. Looking at reviews (this hotel has 3,5/5 on Google, 6.5/10 on Bookings) this is the most common complaint. So if you arrive late or wake up early, cold shower only.
Staff is really bad and has zero interest in making things better. It is a really bad sign when you complain about issue with the room that the staff did not ask for the room number.
Is there a Hilton representative reading the board ? I think HQ in Europe needs to know about this hotel.
Otherwise, if you have any comments you would like to pass along to the brand, send me a private message here at FlyerTalk with the following information: Full name, Honors account number, past reservation numbers, and any case files that can be referenced against the hotel. I will be glad to see that the brand is properly notified of it all.
Best regards,
William
Air con is not switchable, it is always on, including when the windows are open. (It was broken for more than two months the last two summers).
They shut down warm water at around 10 pm and switch it back on around 6 or 7 am. Guest are not informed of course. Looking at reviews (this hotel has 3,5/5 on Google, 6.5/10 on Bookings) this is the most common complaint. So if you arrive late or wake up early, cold shower only.
Staff is really bad and has zero interest in making things better. It is a really bad sign when you complain about issue with the room that the staff did not ask for the room number.
Is there a Hilton representative reading the board ? I think HQ in Europe needs to know about this hotel.
Hopefully as this is a big deal they have some power to force the hotel to comply.
Otherwise, if you have any comments you would like to pass along to the brand, send me a private message here at FlyerTalk with the following information: Full name, Honors account number, past reservation numbers, and any case files that can be referenced against the hotel. I will be glad to see that the brand is properly notified of it all.
Best regards,
William
Best regards,
William
This is the website I was checking which didn't show their email.
https://www.hilton.com/en/hotels/fra...urt-niederrad/
This is the website I was checking which didn't show their email.
https://www.hilton.com/en/hotels/fra...urt-niederrad/
Even Diamond service couldn't make them answering to my complaints like defunct AC, cold water, rude behavior, not secure parking lot, ...
Even Diamond service couldn't make them answering to my complaints like defunct AC, cold water, rude behavior, not secure parking lot, ...
Oh well my first choice in the area would have been Crown Plaza but that was fully booked and thought I'd check out Doubletree with their cookies.