Atocha Hotel Madrid, Tapestry Collection by Hilton {ESP}
Atocha Hotel Madrid, Tapestry Collection by Hilton
Atocha Hotel Madrid, Tapestry Collection by Hilton
Calle Atocha 107 Madrid, ES 28012
Atocha Hotel Madrid, Tapestry Collection by Hilton {ESP} (10 Photos)
Atocha Hotel Madrid, Tapestry Collection by Hilton
I spend a relaxing long week-end in Madrid last week. I wanted to try one of the Hilton option in the city and I was attracted by the Atocha Hotel, the first Tapestry in Europe, opened brand new the first week of June. This was a particularly good choice.
At the time of booking, the room rate was sub 100 EUR for standard rooms and 108 EUR for a Superior Room, which is the category I booked. This was very cheap and proved a good idea as a few days before arriving, I checked the prices for the same date and they were around 150 EUR now.
They do have a lot of room types, so we will need experience to see what people get as upgrades. Also they do have "unique" room like a fitness room so unsure where they would be in the order. I booked a superior room and was upgraded to a King Junior Supreme, basically a Junior Suite.
The room categories are:
- King Guest Room
- King Superior Room
- King Junior Supreme
- El Atocha Penthouse
Unique rooms:
- Kind Deluxe Room
- King One Bedroom Supreme
- King Five Feet to Fitness
Check In
Check-in was efficient and professional, I was welcomed as a Diamond member and given keys, a drink voucher and explain the hotel facilities. They also explained me they can book tickets to museum if necessary.
Room
The room was spacious, modern and very comfortable in general. The bed was comfortable, quite similar to the bed I had in Waldorf Astoria. The sofa was high and quite comfy too. The only design default is that weird concrete pillar near the bed. The pictures were taken while drapes are openh and you can see the low luminosity but in general, the room does not get brighter than that. It is oriented towards a courtyard so there are shadows most of the time. The building is very well insulated and there was no need to push the AC too much, despite temperature of 28-30 deg outside.
There are lots of plugs, in various places, including USB plugs.
The shower had adequate pressure, good temperature. Amenities are from the Lab Company. Bathrobe and slippers provided.
Fridge is available, a microwave, coffee machine and tea kettle. There is a safe.
Service
Service was a bit hit and miss. Nothing to complain about the staff at the reception, however at the breakfast this is a completely different affair. It was completely random whether or not I would get proposed eggs cooked on order or a coffee.
The breakfast buffet is good for Spain. One positive point is that the fruits are fresh (no tin can) and there is a lot of choices: apples, bananas, orange in a basket and cuts of melons, watermelons, kiwi, peaches. Cherries were there too. Cold cut are good quality.
Location
Location was perfect for my purpose: easy access to the subway and close to the Prado Museum (10 min walk). The hotel is between 2 stations of metro line 1, on Calle Atocha. Access from Atocha train station is straightforward: line 1 for 2 stations.
From MAD: line 8 then 10 change for 1 at Tribunal. Or 20 min drive according to Google Maps.
There are a lot of restaurants, bars and various shops in the vicinity, the street is lively but not too much thus not very noisy.
Overall
This is the first Tapestry in Europe and if all are of the same mould then this will be a very good brand. This hotel is perfect for a leisurely stay in Madrid, modern and high level of comfort. A very good addition to the Hilton options in the spanish capital.
It is not really a business friendly hotel. There is no proper desk, seat or working space.
Breakfast is very poor even for European standards. Service at breakfast is shocking even with low occupancy.
I thought staff attitude was poor. I know customer service in Spain is not great but some of the staff acted like they had better things to do. No managers to be seen.
I understand management and most of the staff come from the Prado Doubletree as they are owned by the same Group. I thought that the Doubletree (currently closed) was terrible value for money and I am afraid this option will go that way once things are back to normal. .
Housekeeping service was good.
At the moment rates are reasonable (so they are for most hotels in Madrid at the moment) but anything over 130 euro for s standard room (except for very high season) would not be a good deal.
Could you make a flexible booking at at Atocha hotel ( to lock in the room rate) then after the 1st Sep cancel the one not needed as you will have a better idea if the DT is open then.
Regards
TBS
FWIW, the DT has been "planning" to reopen at least once or twice, without actually doing so. If you really need a Hilton Honors hotel, you should book this one (as you obviously don't have much choice in Madrid)
It is not really a business friendly hotel. There is no proper desk, seat or working space.
Breakfast is very poor even for European standards. Service at breakfast is shocking even with low occupancy.
I thought staff attitude was poor. I know customer service in Spain is not great but some of the staff acted like they had better things to do. No managers to be seen.
I understand management and most of the staff come from the Prado Doubletree as they are owned by the same Group. I thought that the Doubletree (currently closed) was terrible value for money and I am afraid this option will go that way once things are back to normal. .
Housekeeping service was good.
At the moment rates are reasonable (so they are for most hotels in Madrid at the moment) but anything over 130 euro for s standard room (except for very high season) would not be a good deal.
FWIW, the DT has been "planning" to reopen at least once or twice, without actually doing so. If you really need a Hilton Honors hotel, you should book this one (as you obviously don't have much choice in Madrid)
I was given two bottles of water, as per benefits. They are clearly visible in the pictures. Maybe they forgot for you and you should have asked ? Happens to me regularly at plenty of Hilton hotels over the world.
I am a bit confused by the changes with food and beverages.
Being Diamond, will the full breakfast buffet be complimentary or is it only Continental?
As a diamond you are also given a voucher for.a drink which I did not use.