Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Atocha Hotel Madrid, Tapestry Collection by Hilton {ESP}

Community
Wiki Posts
Search

Atocha Hotel Madrid, Tapestry Collection by Hilton {ESP}

Thread Tools
 
Search this Thread
 
Old Jun 29, 2021, 11:29 am
  #1  
Original Poster
Hilton 10+ BadgeAccor 10+ Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,731
Atocha Hotel Madrid, Tapestry Collection by Hilton {ESP}

Atocha Hotel Madrid, Tapestry Collection by Hilton

Calle Atocha 107 Madrid, ES 28012

Atocha Hotel Madrid, Tapestry Collection by Hilton {ESP} (10 Photos)

Atocha Hotel Madrid, Tapestry Collection by Hilton

I spend a relaxing long week-end in Madrid last week. I wanted to try one of the Hilton option in the city and I was attracted by the Atocha Hotel, the first Tapestry in Europe, opened brand new the first week of June. This was a particularly good choice.

At the time of booking, the room rate was sub 100 EUR for standard rooms and 108 EUR for a Superior Room, which is the category I booked. This was very cheap and proved a good idea as a few days before arriving, I checked the prices for the same date and they were around 150 EUR now. 

They do have a lot of room types, so we will need experience to see what people get as upgrades. Also they do have "unique" room like a fitness room so unsure where they would be in the order. I booked a superior room and was upgraded to a King Junior Supreme, basically a Junior Suite.

The room categories are:

- King Guest Room

- King Superior Room

- King Junior Supreme

- El Atocha Penthouse

Unique rooms:

- Kind Deluxe Room

- King One Bedroom Supreme

- King Five Feet to Fitness

 

Check In

Check-in was efficient and professional, I was welcomed as a Diamond member and given keys, a drink voucher and explain the hotel facilities. They also explained me they can book tickets to museum if necessary.

Room

DSC01976.jpgDSC01977.jpgDSC01978.jpgDSC01979.jpgDSC01980.jpgDSC01981.jpgDSC01982.jpgDSC01983.jpgDSC01984.jpgDSC01985.jpg

 

The room was spacious, modern and very comfortable in general. The bed was comfortable, quite similar to the bed I had in Waldorf Astoria. The sofa was high and quite comfy too. The only design default is that weird concrete pillar near the bed. The pictures were taken while drapes are openh and you can see the low luminosity but in general, the room does not get brighter than that. It is oriented towards a courtyard so there are shadows most of the time. The building is very well insulated and there was no need to push the AC too much, despite temperature of 28-30 deg outside. 

There are lots of plugs, in various places, including USB plugs.

The shower had adequate pressure, good temperature. Amenities are from the Lab Company.  Bathrobe and slippers provided.

Fridge is available, a microwave, coffee machine and tea kettle. There is a safe. 

Service

Service was a bit hit and miss. Nothing to complain about the staff at the reception, however at the breakfast this is a completely different affair. It was completely random whether or not I would get proposed eggs cooked on order or a coffee. 

The breakfast buffet is good for Spain. One positive point is that the fruits are fresh (no tin can) and there is a lot of choices: apples, bananas, orange in a basket and cuts of melons, watermelons, kiwi, peaches. Cherries were there too. Cold cut are good quality. 

Location

Location was perfect for my purpose: easy access to the subway and close to the Prado Museum (10 min walk). The hotel is between 2 stations of metro line 1, on Calle Atocha. Access from Atocha train station is straightforward: line 1 for 2 stations.

From MAD: line 8 then 10 change for 1 at Tribunal. Or 20 min drive according to Google Maps.

There are a lot of restaurants, bars and various shops in the vicinity, the street is lively but not too much thus not very noisy. 

Overall

This is the first Tapestry in Europe and if all are of the same mould then this will be a very good brand. This hotel is perfect for a leisurely stay in Madrid, modern and high level of comfort. A very good addition to the Hilton options in the spanish capital. 

Atocha Hotel Madrid, Tapestry Collection by Hilton {ESP}

Would you like to write a review on the Atocha Hotel Madrid, Tapestry Collection by Hilton?

No, thank you.
Yes
beachfan, Sisosig, ulker32 and 5 others like this.
fransknorge is online now  
Old Aug 19, 2021, 9:21 pm
  #2  
 
Join Date: Mar 2010
Location: DUB
Programs: AA EXP IC AMBASSADOR/DIAMOND Tk/ELITE (*G), JumeirahONE Gold
Posts: 493
August Stay

The hotel has reasonable potential in terms of rooms and location for people who decide to stay in a Hilton. Location, in las Letras Neighbourhood, is good but not spectacular. Too far away from Salamanca district or the business district.

It is not really a business friendly hotel. There is no proper desk, seat or working space.

Breakfast is very poor even for European standards. Service at breakfast is shocking even with low occupancy.

I thought staff attitude was poor. I know customer service in Spain is not great but some of the staff acted like they had better things to do. No managers to be seen.

I understand management and most of the staff come from the Prado Doubletree as they are owned by the same Group. I thought that the Doubletree (currently closed) was terrible value for money and I am afraid this option will go that way once things are back to normal. .

Housekeeping service was good.

At the moment rates are reasonable (so they are for most hotels in Madrid at the moment) but anything over 130 euro for s standard room (except for very high season) would not be a good deal.
Danny Martello likes this.
palermo is offline  
Old Aug 22, 2021, 3:26 am
  #3  
 
Join Date: Jul 2021
Location: MPL
Programs: Flying Blue Platinum
Posts: 137
Originally Posted by fransknorge
Introduction I spend a relaxing long week-end in Madrid last week. I wanted to try one of the Hilton option in the city and I was attracted by the Atocha Hotel, the first Tapestry in Europe, opened brand new the first week of June. This was a particularly good choice.
Thanks for this review. I just booked a stay using points at the DoubleTree Madrid - Prado for September 12. But I'm wondering if I should cancel it and book the Atocha Hotel Tapestry instead. The DoubleTree Madrid Prado is closed until Sept 1 per the hotel's website. Any insight as to whether it will actually reopen or not in September? Thanks
gncohen is offline  
Old Aug 22, 2021, 4:08 am
  #4  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 18,018
Originally Posted by gncohen
Thanks for this review. I just booked a stay using points at the DoubleTree Madrid - Prado for September 12. But I'm wondering if I should cancel it and book the Atocha Hotel Tapestry instead. The DoubleTree Madrid Prado is closed until Sept 1 per the hotel's website. Any insight as to whether it will actually reopen or not in September? Thanks
Hi,

Could you make a flexible booking at at Atocha hotel ( to lock in the room rate) then after the 1st Sep cancel the one not needed as you will have a better idea if the DT is open then.

Regards

TBS
The _Banking_Scot is offline  
Old Aug 22, 2021, 4:13 am
  #5  
 
Join Date: Jul 2021
Location: MPL
Programs: Flying Blue Platinum
Posts: 137
I don't have enough points to book both unfortunately...
gncohen is offline  
Old Aug 22, 2021, 4:51 am
  #6  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 18,018
Originally Posted by gncohen
I don't have enough points to book both unfortunately...
Hi,

Noted. Hopefully in just over a week ( 1st Sep) there will be more clarity.

Regards

TBS
The _Banking_Scot is offline  
Old Aug 22, 2021, 5:30 am
  #7  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,083
This hotel "lost" me when it's idea for drinking water is to leave an empty glass bottle and encourage you to fill it from the tap. (but not to take the bottle with you) I've got better things to do than DYKWIA over the bottled water that IIRC is a Honors elite benefit, even at Tapestry hotels.

FWIW, the DT has been "planning" to reopen at least once or twice, without actually doing so. If you really need a Hilton Honors hotel, you should book this one (as you obviously don't have much choice in Madrid)
The _Banking_Scot likes this.
craigthemif is online now  
Old Aug 22, 2021, 7:03 am
  #8  
Original Poster
Accor 10+ BadgeHilton 10+ Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,731
Originally Posted by palermo
The hotel has reasonable potential in terms of rooms and location for people who decide to stay in a Hilton. Location, in las Letras Neighbourhood, is good but not spectacular. Too far away from Salamanca district or the business district.

It is not really a business friendly hotel. There is no proper desk, seat or working space.

Breakfast is very poor even for European standards. Service at breakfast is shocking even with low occupancy.

I thought staff attitude was poor. I know customer service in Spain is not great but some of the staff acted like they had better things to do. No managers to be seen.

I understand management and most of the staff come from the Prado Doubletree as they are owned by the same Group. I thought that the Doubletree (currently closed) was terrible value for money and I am afraid this option will go that way once things are back to normal. .

Housekeeping service was good.

At the moment rates are reasonable (so they are for most hotels in Madrid at the moment) but anything over 130 euro for s standard room (except for very high season) would not be a good deal.
So you choose a boutique, tourist hotel in a touristic location and you complain it is too far away to business locations and it does not cater to business traveller ?

Originally Posted by craigthemif
This hotel "lost" me when it's idea for drinking water is to leave an empty glass bottle and encourage you to fill it from the tap. (but not to take the bottle with you) I've got better things to do than DYKWIA over the bottled water that IIRC is a Honors elite benefit, even at Tapestry hotels.

FWIW, the DT has been "planning" to reopen at least once or twice, without actually doing so. If you really need a Hilton Honors hotel, you should book this one (as you obviously don't have much choice in Madrid)
I was given two bottles of water, as per benefits. They are clearly visible in the pictures. Maybe they forgot for you and you should have asked ? Happens to me regularly at plenty of Hilton hotels over the world.
fransknorge is online now  
Old Aug 22, 2021, 7:36 am
  #9  
 
Join Date: Oct 2009
Location: ATL
Programs: DL DM/MM; Hilton Diamond; National Exec
Posts: 273
We stayed at the Atocha Tapestry in July, and agree with the reviewers comments. Breakfast was fine, service was good, and as a diamond we got our complimentary water bottles. The room we had was exactly like the reviewers. Not your typical hotel room layout or decoration, but it was functional, different, and it worked for us. Our room did have a proper desk, seat, and working space. It is in the tourist area which is exactly what we wanted. Planning on staying there again next time we are in Madrid.
ats262 is offline  
Old Aug 22, 2021, 8:19 am
  #10  
FlyerTalk Evangelist
 
Join Date: Oct 2008
Posts: 11,593
I'd pick the Canopy when it opens. Should easily wipe the floor with the other brand options if its managed properly.
hugolover is offline  
Old Aug 22, 2021, 5:05 pm
  #11  
 
Join Date: Mar 2010
Location: DUB
Programs: AA EXP IC AMBASSADOR/DIAMOND Tk/ELITE (*G), JumeirahONE Gold
Posts: 493
Originally Posted by fransknorge
So you choose a boutique, tourist hotel in a touristic location and you complain it is too far away to business locations and it does not cater to business traveller ?



I was given two bottles of water, as per benefits. They are clearly visible in the pictures. Maybe they forgot for you and you should have asked ? Happens to me regularly at plenty of Hilton hotels over the world.
I chose the ONLY Hilton option in Madrid at the moment. I did not like it. That is my opinion. I did not comment on your review so no need to be aggressive.
Danny Martello likes this.
palermo is offline  
Old Aug 22, 2021, 8:30 pm
  #12  
 
Join Date: Oct 2012
Location: Colorado
Programs: United Mileage Plus, Hilton HHonors
Posts: 26
I will be staying at this hotel in September and I am Diamond.
I am a bit confused by the changes with food and beverages.
Being Diamond, will the full breakfast buffet be complimentary or is it only Continental?
zipadeedoodah is offline  
Old Aug 22, 2021, 8:51 pm
  #13  
 
Join Date: Oct 2009
Location: ATL
Programs: DL DM/MM; Hilton Diamond; National Exec
Posts: 273
Originally Posted by zipadeedoodah
I will be staying at this hotel in September and I am Diamond.
I am a bit confused by the changes with food and beverages.
Being Diamond, will the full breakfast buffet be complimentary or is it only Continental?
In July, the breakfast buffet was mostly continental. Fruits, breads, cereals, pastries, meats, cheeses, yogurts, etc. There were a few hot items on the buffet but not many. They did offer to cook eggs for you, omelet, etc. All was complimentary for me+1 as a diamond.
ats262 is offline  
Old Aug 23, 2021, 2:55 am
  #14  
 
Join Date: Mar 2010
Location: DUB
Programs: AA EXP IC AMBASSADOR/DIAMOND Tk/ELITE (*G), JumeirahONE Gold
Posts: 493
Originally Posted by zipadeedoodah
I will be staying at this hotel in September and I am Diamond.
I am a bit confused by the changes with food and beverages.
Being Diamond, will the full breakfast buffet be complimentary or is it only Continental?
As a I diamond you will be given the full breakfast (meaning same breakfast as paying guests) which is European continental style with a la carte very simple eggs options (scrambled eggs, fried eggs - nothing like eggs Benedict or Florentine). . The buffet is limited even for a boutique hotel and I found the quality not great (eg the cheese or iberico ham). The buffet has sausages and bacon (with the latter being available only during weekends - my stay was 6 days). The sausages were odd like mini hot dog type of sausages rather than proper breakfast sausages.

As a diamond you are also given a voucher for.a drink which I did not use.
palermo is offline  
Old Aug 23, 2021, 5:50 am
  #15  
 
Join Date: Jul 2021
Location: MPL
Programs: Flying Blue Platinum
Posts: 137
Originally Posted by craigthemif
FWIW, the DT has been "planning" to reopen at least once or twice, without actually doing so. If you really need a Hilton Honors hotel, you should book this one (as you obviously don't have much choice in Madrid)
Thanks for this info. I'm thinking I'll cancel my existing DT booking and rebook at the Atocha Tapestry. If I cancel my reward booking, how long will it take for the points to repost in my account?
gncohen is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.