The GGL Survey - May 2024
May 2, 2024, 5:59 am
#1
Original Poster
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,372
The GGL Survey - May 2024
If you're GGL then a survey will be landing in your inbox today asking for your opinion on how GGL is shaped going forward.
From what we've been told by Premium Services at LHR, this is an important one they're taking very seriously, so make sure all your issues are put down within it.
From what we've been told by Premium Services at LHR, this is an important one they're taking very seriously, so make sure all your issues are put down within it.
May 2, 2024, 6:04 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,119
Yes I got a rare prod that the GGL team want a high level of participation to this.
May 2, 2024, 6:14 am
#6
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,523
Just in case it affects anyone else, I get a lot of emails from BA to my Inbox but this one went to my Junk for some reason.
May 2, 2024, 6:27 am
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,119
I said "stuff Group 0" and bring back the Boardroom. And more water in ET please. (And also some GGL facility in LCY and LGW).
Last edited by corporate-wage-slave; May 2, 2024 at 6:32 am
May 2, 2024, 6:35 am
#9
Join Date: Mar 2012
Location: SYD
Programs: QF P1, BA GGL, AS GMVP
Posts: 512
I said some recognition with AA would be nice.... I do see that they're floating cutting PJs and amenity kits as a sustainability act. Not giving them ammo for that!
Edit: They also asked which status I had that was equiv to GGL and I gave them some feedback on what P1 does better but overall GGL is much better.
Edit: They also asked which status I had that was equiv to GGL and I gave them some feedback on what P1 does better but overall GGL is much better.
May 2, 2024, 6:36 am
#10
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,188
but yes to the boardroom.
May 2, 2024, 6:36 am
#11
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,506
May 2, 2024, 6:40 am
#12
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,303
They were asking whether it would be helpful if people could choose in advance whether they wanted PJs and/or an amenity bag. They also asked in the same section whether it would be helpful to be able to choose meals before a flight to cut down on waste. All of that makes perfect sense to me and I responded positively to all of it.
May 2, 2024, 6:40 am
#13
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,963
May 2, 2024, 6:41 am
#14
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,960
I also didn't mind the sustainability questions and was constructive with them.
I was most surprised by the concept of proactive service recovery.
I don't think I had ever seen that (as a basic 97 GGL) but it's supposedly a "thing". My last 2 issues were both noted onto the IFM iPad / phone but there was no followup until I prodded a week or so after the event.
That said, today I actually got a call from Customer Relations about Group 0 so maybe the proactive thing started just before the survey landed.
I was most surprised by the concept of proactive service recovery.
I don't think I had ever seen that (as a basic 97 GGL) but it's supposedly a "thing". My last 2 issues were both noted onto the IFM iPad / phone but there was no followup until I prodded a week or so after the event.
That said, today I actually got a call from Customer Relations about Group 0 so maybe the proactive thing started just before the survey landed.
May 2, 2024, 6:46 am
#15
Join Date: Mar 2012
Location: SYD
Programs: QF P1, BA GGL, AS GMVP
Posts: 512
They were asking whether it would be helpful if people could choose in advance whether they wanted PJs and/or an amenity bag. They also asked in the same section whether it would be helpful to be able to choose meals before a flight to cut down on waste. All of that makes perfect sense to me and I responded positively to all of it.