Same day change fee charged for Diamond - is this a known glitch?
May 4, 2024, 4:25 pm
#1
Original Poster
Join Date: Jul 2002
Location: Redding, CT
Posts: 607
Same day change fee charged for Diamond - is this a known glitch?
Apologies if there is exiting thread(s) but searching on my phone in chrome was a disaster. In any event, did same day change on app, said fare difference was zero. Chose new seat on new flight then went to complete and got an error. And screen reverted to old flight boarding pass.
Tried again, noted the seat I tried to choose on new flight was no longer available. This time, mind you about 1 minute after the first attempt, it says 75 fare difference. Takes my credit card on file, all processes and I'm on new flight for 75 bucks in a different seat. I go back in about half four later and note my original chosen seat for new flight is back to being available. I open receipt and see 0 for fare difference and 75 service fee? Is this an error for Diamonds? Does it make a difference that the only seats available when I did the change were bulkhead ( both the first unsuccessful attempt and the seat I ultimately got on new flight).
Tried again, noted the seat I tried to choose on new flight was no longer available. This time, mind you about 1 minute after the first attempt, it says 75 fare difference. Takes my credit card on file, all processes and I'm on new flight for 75 bucks in a different seat. I go back in about half four later and note my original chosen seat for new flight is back to being available. I open receipt and see 0 for fare difference and 75 service fee? Is this an error for Diamonds? Does it make a difference that the only seats available when I did the change were bulkhead ( both the first unsuccessful attempt and the seat I ultimately got on new flight).
May 4, 2024, 4:31 pm
#2
Join Date: Jul 2003
Location: Atlanta
Posts: 5,234
Apologies if there is exiting thread(s) but searching on my phone in chrome was a disaster. In any event, did same day change on app, said fare difference was zero. Chose new seat on new flight then went to complete and got an error. And screen reverted to old flight boarding pass.
Tried again, noted the seat I tried to choose on new flight was no longer available. This time, mind you about 1 minute after the first attempt, it says 75 fare difference. Takes my credit card on file, all processes and I'm on new flight for 75 bucks in a different seat. I go back in about half four later and note my original chosen seat for new flight is back to being available. I open receipt and see 0 for fare difference and 75 service fee? Is this an error for Diamonds? Does it make a difference that the only seats available when I did the change were bulkhead ( both the first unsuccessful attempt and the seat I ultimately got on new flight).
Tried again, noted the seat I tried to choose on new flight was no longer available. This time, mind you about 1 minute after the first attempt, it says 75 fare difference. Takes my credit card on file, all processes and I'm on new flight for 75 bucks in a different seat. I go back in about half four later and note my original chosen seat for new flight is back to being available. I open receipt and see 0 for fare difference and 75 service fee? Is this an error for Diamonds? Does it make a difference that the only seats available when I did the change were bulkhead ( both the first unsuccessful attempt and the seat I ultimately got on new flight).
May 4, 2024, 4:42 pm
#3
Original Poster
Join Date: Jul 2002
Location: Redding, CT
Posts: 607
I assume you are talking about a revenue ticket and not an award ticket. There is obviously no $75 same-day fee for a GM/PM/DM/360. But there could still be a fare difference for SDC if there is no original fare class available. Only SDS is free. By fluke could the fare difference have been $75?
May 4, 2024, 4:54 pm
#4
Join Date: Jul 2003
Location: Atlanta
Posts: 5,234
May 4, 2024, 4:59 pm
#5
Original Poster
Join Date: Jul 2002
Location: Redding, CT
Posts: 607
Yup thanks, just had a DM conversation on X with what seemed like a knowledgeable agent. She confirmed same things I saw specifically that fare was same on old and new flights and has already processed the refund and I received a refund confirmation code. So seems all set but frustrating that have to go through that in the first place e.
May 4, 2024, 6:54 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,151
When this happens, the change completed (this is why the seat you selected showed selected). However the ticket didn't revalidate. (Online SDC the ticket isn't reissued, rather revalidated)
Unfortunately the app has issue, especially if this is the 2nd SDC on a reservation.
Unfortunately the app has issue, especially if this is the 2nd SDC on a reservation.
Last edited by flyerCO; May 4, 2024 at 7:07 pm