Full service JFK hotel - I think not

1   Not Recommended
Room 1222 , Exec King
January 5, 2017 by

 Map | 2 Reviews | 0% Recommended
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Hilton New York JFK Airport
 Map | 2 Reviews | 0% Recommended

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Room 1222

Exec King

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Exec King

Advertised as JFK's only Full service hotel - I think not

Check In

I booked a room with my HHonors points and did e-checkin with digital key before arrival and was able to see my upgrade to exec room and I selected 1222, with a view of Manhattan!

I arrived at the airport T8, took the airtrain to Federal circle and hopped on hotel provided shuttle, which got me to the hotel efficiently in about 10 mins.

Room

The room was quite dated with some furniture having seen much better days long time ago. The aircon was really loud, but bed was fine. The aircon was quite efficient, could cool or heat a room within minutes, but the constant noise it was making was horrible! The bathroom was clean and had a nice, refurbed shower with the usual Hilton amenities.

Dining

I used the exec lounge in the evening, but it is very bad, literally a few chairs, two pacs of some chips/crisps and some cans of soda. One hot dish to speak of, but looked disgusting and old, so did not attempt to eat it. Gave it a miss during breakfast and headed down to the restaurant for a 'full american' which it was not, but at least there were some choices of hot and cold foods, though the 'fresh' raspberries had mould on them...

Service

The front desk was not particularly friendly. When I enquired about the pool, only reason why I chose this hotel, they told me it was closed between December to April (despite this being a heated indoors pool - I don't get it...)

Overall

I would not stay here again and if you have more than 10 hour layover I would head to Brooklyn or Manhattan to have some fun in the town.

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