Mandarin Oriental Tokyo

100   Recommended
Room 3522 , Deluxe Premier King
March 9, 2017 by EXPERT

 Map | 4 Reviews | 75% Recommended
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Liked:
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Service
 
Food
 
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Room
 

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Mandarin Oriental Tokyo
 Map | 4 Reviews | 75% Recommended

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Room 3522

Deluxe Premier King

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Deluxe Premier King

Location and Check-in

I took the train in from Haneda and arrived at the hotel on foot in the early afternoon.  The Mandarin Oriental occupies about 10 floors of the Nihonbashi Mitsui Tower in the Nihonbashi district of Tokyo.  This area of Tokyo reminds me a little of Downtown NYC.  Many bank HQs/Offices and a very businessey vibe.  Not a bad think IMO, and it is a quick 10 minute subway ride to Ginza if you're into shopping or the like.

Upon entering the driveway of the hotel I was approached, asked my name and my bags were whisked away.  The lady escorted me to the 38th floor lobby where I was handed off to a front desk clerk who escorted me to my room to complete the check-in formalities there.

This was a quick one night stay, booked through Virtuoso.  My benefits were explained and late check-out confirmed for the following day (remember this for later).  I was then given a quick tour of the room and I was left alone quickly thereafter.  I was not automatically upgraded, nor did I request one.

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Room

The room was quite large for being one room above lead-in, it was over 500 sqft.  The entryway featured a valet closet and a regular closet on the right and the bathroom on the left.  Upon entering the main area, there was a king sized bed, couch with table, work desk, and a makeup desk.

The bed was very firm, but the linens were nice and there was a pillow menu featuring around 10 options.  I did not partake, but some seemed exotic - with horsehair being an option.

The bathroom included a single vanity, large soaking tub, 3 head shower, and the famous Toto toilet.  Bath amenities were provided by Bottega Veneta and were quite nice.

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The view was stunning, featuring a view of the Tokyo Skytree.  I was up early in the morning and was able to see the sunrise which was also nice.  The other side of the hotel has great view of Mt. Fuji, I would request that in the future.

The room had some noticeable wear and tear, some of the floorboards were warped in the bathroom, probably from getting wet.  Definitely something for them to look at, growing up my house had wood floors and I got splinters more than once from warped boards.  Also, the entertainment center had seen better days, with there being many marks on the wood and the labels for some of the cabinets were falling off.

Lastly, the TV in the living area was not good.  To my knowledge, it did not have HD capabilities.  In this day and age, that is a must.  The picture quality was quite poor and there was not much of a channel selection either.

 

Dining

I used the $100 hotel credit at the Oriental Lounge.  This was one of 8 dining/bar spaces in the hotel, so there are many options.  The lounge featured an extensive drink menu and some light food.  I had one drink, an appetizer, and a club sandwich.  The food and drink were good and I would recommend it, the views were nice too.

Breakfast can either be taken in K'shiki (buffet) or the Oriental Lounge (a la carte).  I opted for K'shiki and was not disappointed.  They featured many different continental items along with a selection of western breakfast meats, and local options.  The buffet breakfast also included a prepared to order egg or waffle dish, but I did not need that since the buffet had plenty.

 

Service

The service in the hotel was overall great, very much what one comes to expect at a MO, especially in Asia.  The one exception was receiving a call around 2pm on the day of check-out asking me why I had not left.  They were much more polite than that, but I let the lady know I had booked through virtuoso and confirmed the 4pm check-out when checking into the room.  It seemed to be a miscommunication because the lady who called did not even know I booked through virtuoso.

I was somewhat perturbed upon check-out, but they killed me with kindness while checking out and doing some further work in the lobby after that.

Overall

Very nice hotel, with many different options to dine and relax.  I look forward to this being my go-to in Tokyo.  I'm a fan.

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