Review Mercure Santiago centro

100   Recommended
Suite and Superior room
June 2, 2017 by

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Mercure Santiago Centro
 Map | 1 Review | 100% Recommended

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Suite and Superior room

Liked:
Location
Service
Food
Amenities
Room
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Suite and Superior room

I stayed twice in this hotel in a short time : 1st stay of 1 night and 2nd stay of 3 nights. This hotel is the highest Accor brand represented in Santiago, and in Chile in general. All other Accor hotels in Chile are Ibis in Santiago and Valparaiso.

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It is very centrally located, as its name tells, on Av Libertador General Bernardo O’Higgins, across the street from the national library (Biblioteca National) and the Santa Lucia hill. The Santa Lucia metro station is at the foot of the hotel. From this metro station, you can reach directly the 2 main bus stations.

Overall the 2 stays were good. No issue to report (only minor housekeeping issues). Nice staff, especially at the restaurant. A good Mercure with nothing extraordinary but nothing bad at all.

Check In

Check-in was quick both times. Both stays were booked as superior room/queen size bed. For the 1st stay, I was upgraded to Suite. No upgrade for the 2nd stay as the suites were booked. Note that for the suite upgrade, nothing was mentioned about the upgrade at check-in, I discovered it arriving in the room (this is really a pity in term of customer handling IMO). Drink voucher was given spontaneously both times.

An important note : it seems advisable to not book the entry level rooms (standard room) as they seem very dated from the pictures on the website and reviews on sites like TA are not so good.

A kind of weird sign (at least in English) for its upper part !

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Room

For both stays, the rooms were on the top floor (17th) with a nice view on the Library and Santa Lucia hill.

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The suite was composed of 2 relatively large rooms as you can see on the pictures.

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The living room has a separate toilet which had a seat cover in urgent need for replacement (come on…how much does that cost. It should have been done for a while…).

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Bathrobes were in the closet but no slippers. Espresso machine, water and welcome chocolates + welcome letter signed by the GM (and mentioning the upgrade).

For the Superior room, similar design in a smaller room of course, but of very decent size. This time bathrobe + slippers were available. Espresso machines with 2 capsules which were not replaced the 2nd day (but were replaced on the 3rd day…).

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Beds were comfortable. No noise from inside or outside (soundproofing from outside is good because the avenue the hotel is located on is very busy).

Dining

There is a kind of bar in the reception area, where you can use your drink voucher. You can even have food served here if you want. I have to say, I don’t feel in a bar in that environment, but that’s OK (I mean you feel like having a drink in the middle of the ballet of people going in/out of the hotel, so not a typical bar ambiance at all). With the drink voucher, you can have the usual suspects for that kind of brand, including the superb Chilean wines.

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There is another bar on the 5th floor where there is an outside terrace with a small pool. I didn’t use it as May in Santiago is a bit chilly in the morning and evening.

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The restaurant which serves breakfast, lunch and dinner is on the 2nd floor. The food is quite good, so do not hesitate to eat there if you are lazy/tired to go out.

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Overall

As I said above, overall the 2 stays were good. I would return  without hesitation.

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