Review of Mama Shelter Lisboa

This was my 1st stay in a Mama Shelter. I didn’t really know what to expect as I never stayed before at Mama. Getting off the taxi, I entered a super noisy lobby with very loud music coming from the restaurant and guests playing loudly with the baby foot located in the hotel entrance. Then I almost bumped in a young couple who were kissing deeply and intensely in front of everyone near the front desk. I then noticed along the front desk some hotel branded accessories on sale which included sex toys! I really wondered for one second where I was. I was then welcomed at the front desk by a young girl in her 20’s with tattoos everywhere and plenty of piercings. Don’t get me wrong, most staff members were like that and most of them were super nice and friendly but it’s just that I think I’m too old now for that kind of “crazy hotels” ;)

The hotel is located near Marquês de Pombal square, not so far from the Sofitel. Metro station Rato is 100m from hotel.

Check-in formalities were quick. Drink voucher was not given, I asked for it and they told me that they don’t do it at Mama and that complimentary water bottles in the room are the welcome drink. Seriously…? Accor imagination at its best !

I booked Medium Mama Double room. There is also small and large available. No upgrade provided. The Medium room was rather on the small side, so you really wonder how small is a Small room. OK for one person, but really small for 2 with the luggages.

There was a welcome amenity along with the 2 famous water bottles !

Room amenities included a safety box and slippers. Bed was comfortable and soundproofing was good. TV includes plenty of free movies on-demand but it was not working…

Bathroom was super small. Nowhere to place your stuff and the soap bar. Of course some eco blabla, but this time to justify the lack of (liquid) shampoo : the soap bar is also the shampoo… Really laughable.

Nice view from the room

As you can see, psychedelic ambiance in the restaurant. The breakfast buffet was of very good quality and the staff was very friendly in the morning. 

Different situation in the evening : I already mentioned the loud music. One evening it was raining quite heavily and so we wanted to have dinner there. Impossible to have a table as it was fully booked and the lady at the entrance could not care less for hotel guests. As there is no room service available, we ended up ordering something with Uber Eats to be eaten in the very small room.

There is (likely nice) rooftop but it is currently closed for renovation.

Late checkout to 4 pm was refused because of said high occupancy (I got it till 1 pm). Overall, comfortable room but small and cramped and I didn’t feel “at my place” and lack of loyalty recognition. I am definitely not in the target clientele for Mama Shelter. Fine with this of course, OK for the young people. Happy to have tried once, but will likely not repeat the Mama experience.