Review Pullman Barcelona Skipper

100   Recommended
Suite Junior
December 25, 2015 by

 Map | 2 Reviews | 50% Recommended
Share
Save
Liked:
Location
 
Service
 
Food
 
Amenities
 
Room
 

{{ oRightNav.heading }}

Pullman Barcelona Skipper
 Map | 2 Reviews | 50% Recommended

Save

Share

Suite Junior

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Suite Junior

This was my I think my 3rd or 4th stay in this hotel and always had very good experiences. Platinum treatment has alwys been good there. Plat benefits include :

- drink voucher

- free ironing of 1 piece of clothe

- free internet (but it's free for everyone)

- early check-in/out upon request and availability

- room upgradeupon request :-( and availability

- VIP treatment

- 10% discount at the Spa

This hotel is well located, Av del littoral, in the Barcelonetta area,100m from the beach with plenty of choice for food and is walking distance from thehistoric town. The hotel is very modern and has 2 pools (one rooftop and one on the ground floor).

This stay has been another...interesting one in term of Platinum experience. FTers who have read my other hotel reviews in this forum know that when I say that, it means that I had problems ;-) .

This new stay has indeed badly begun and I had to deal with a badly trained front desk staff (again) before management took the problem in charge and then it turned excellent. In one year of Accor stays, it is the 4thtime that I have to speak to management to resolveissues, and I have to say it's becoming a bit tiresome...

Note : I have added a few pictures from a previous stay, to make a more complete review.

Check In

It was a 2 night-stay. I had booked a classic room (the lowest category). Before arriving at the hotel, I checked as usual what were the availabilities and only classicrooms were shown available :-(

So not a lot of hopes when arriving at the hotel quite late (23:00 pm) and fears confirmed when I sawthe huge restauranton the ground floor full of people ! DespiteI did OLCI 2 days before, I was asked for my passport at check-in...(OLCI is really totally useless at Accor hotels in 95% of cases). Nothing was said about upgrade (and I didn't bother to ask). Drink voucher was given.

Room

The room given was indeed the one I booked (classic room) and nothing wrong with it as they are really nice and large (30 m2). I was tired and went to bed rapidly. But unfortunately, I slept very badly because the room was facing the main road (Av del littoral) and this road has quite a heavy traffic and the soundproofing of the building is pretty poor.So there was constantly a significan level of noise and Ididn't have earplugswith me. I never faced this situation during my previous stays because I always had rooms either facing the pool or the quieter perpendicular street going to the beach.

Not happy at all of this1st night with bad sleep (poor soundproofing in an hotel of this category is not acceptable IMO), after breakfast, I asked to change room. Of course, during breakfast, I checked the availabilities for the 2nd night and almost all room categories were available. And then began the too frequent circus : sorry Sir, only classic rooms are available (and they are all located facing the main road, so it wouldn't have changed anything to take another classic room).I want to precise that it was the same person who checked-me in the night before and he's not a new employee (I remember him from previous stays), so we cannot blame here inexperience. So I told him that there was availability on their website. Again : no, not possible, you may have ssen availability on 3rd party booking website. No, it's on Accor site. I made in front of him a dummy booking on the Accor app on my telephone and showed him all room categories available, but despite the proof in front of him, he was telling me that it was wrong. I was literally boiling inside...

10min later, aboutto go out for the day, I asked to speak to a manager (it was another person at front desk) and I was told that there was no manager present until monday (we were saturday). Whaaat ?? No management present during 2 days in a big hotel like this one ??? She finally told me that the front desk manager would be present in the afternoon. So I left for the day and came back around 5 pm and asked to speak to this person.

The front desk manager has been very apologetic forthe situation. She told me that the hotel capacity is currently reduced as they have 2 floors under renovation. She was truly sorry for the problems encountered and the handling of the problem. She confirmed that several higher category rooms were available and gave me the choice between a superior or deluxe room (I forgot which one it was) and a junior suite. I visited both before making my choice and, of course, took the suite :-))

My stuff was rapidly moved to the new beautiful room. The living room had a desk, a sofa, a modern armchair, nespresso machine, flat-screen TV and a small lavatory.

The way to the bedroom with a very comfy bed

The bathroom was very large as you can see on the pictures.

I was already enjoying a lot my new room when somebody knocked at the door. It was an employee bringing me a bottle of good sparkling wine with a nice note from the front desk.

Late check-out (4pm) was requested at OLCI. Not a word said about that during check-in and I forgot to ask. I asked again in the morning of the check-out day, and I was told "no problem, it was already in our systems". Why don't they told you upfront is a mystery to me...

Free wifi was working well everywhere in the hotel.

Swimming pools

When the weather is warm enough, there is an outside seating area for the restaurant:

The rooftop one:

View from the rooftop pool:

Dining

The breakfast buffet is superb. Lot of choice between hold and cold items, including of course all the usual Spanish selection of cold cuts and cheese. One of my favourite breakfats buffet in all hotels I have stayed in.

This restaurant serves also lunch and dinner.

The bar, where Iused my drink voucher for a glass of Sangria:

Location

10 Av del littoral, in the Barcelonetta area, 100m from the beach.

Metro station at 100m : Ciutadella villa olimpica (line 4)

Overall

A very good hotel, which usually gives very good Platinum treatments. This time, after my 1st night and how badly they handled the case, I was thinking I would never come back. But seeing how the front desk manager handled it, I consider it as an incident and will definitely come back as I really like this hotel. But it's really a pity that we have to call on management. As said in introduction, this is happening way too often.

39 Comments

This review lives in the Review Sofitel Barcelona Skipper (ex Pullman) thread.
39 comments and Y review
Comment In Thread

Hotels you may also be interested in