The Surrey

1   Not Recommended
September 12, 2014 by EXPERT

 Map | 4 Reviews | 75% Recommended
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The Surrey
 Map | 4 Reviews | 75% Recommended

Save

Share
Liked:
Location
Service
Food
Amenities
Room
Stats

I did not like this hotel very much. It did not help that we had some service issues from a frosty check-in experience to extremely slow service (for housekeeping, bellmen, etc).

Room

The room product is nice -- we had a Grand Deluxe salon with King bed. Grand Deluxe Salons are about 400 sq ft. The room we were in was done in neutral colors with a predominant theme of grey. There is a sitting area by the window with two large and comfortable arm chairs with a large coffee table in between; a nice cushioned window bench to gaze out of the room (we had no views being on the 4th floor); a plush Duxiana king bed; flat screen TV and a large work desk. The bathroom was done nicely but this category of room only comes with a stall shower. Internet is charged at $14.95 per day for up to 4 devices.

Location

The rooftop bar is very nice but with the humidity and heat of the weekend we were there it was not as pleasant to sit out there.

Service

Room service is from Cafe Boulud and is priced very high. There is a $7 Administration fee plus an 18% gratuity plus taxes. The bellmen are friendly but very casual which may or may not be agreeable to certain guests. Doormen can be a little crusty and front desk agents were frosty. The hotel offers a house car in the morning and evening hours on weekdays only also within a 10 block radius.

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