Victory House

100   Recommended
May 2, 2018 by

 Map | 1 Review | 100% Recommended
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Victory House Leicester Square
 Map | 1 Review | 100% Recommended

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Liked:
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Victory House

Overall we enjoyed our short one night stay. However there was just a few too many slight niggles to have made the stay stress free and enjoyable. We are unsure if we received a room upgrade.

It took a few minutes to find the entrance to the hotel. They are in a listed building, so not allowed a full sign. The name of the hotel is however shown on the door mat. You had to know where it was to see it.
( For future reference it is opposite the Premier Inn ).

Checkin was slow. The computer system was apparantly "down", and things had to be done by hand and a laptop.The reception area was no more than a coridore which at times looked and acted like a left luggage office for a taxi compnay. We were allocated our rooms on the top floor. I was mistaken for a maintance person as I kept beeing asked for the master key for the rooms by members of the hotel. 


The room ( and hotel ) were very hot. There was no opening windows in the hotel, and no air flow. The room did have air conditioning, but we had to call someone ( first time ever ) to show us how to operate it. It did then work.

The room lacked a chair or two and some working space for a laptop and plug sockets - but then it had a massive central piller making the room lay out in an already cramped and small room very difficult. The TV was attached to the piller and the bed was wedged up against  this.

View from the top floor room was of a big peice of stonework. ie, no view. There was also no Nespresso machine or anything other than a bottle of water and 1/4 pint of milk in the room fridge.


This is an upmarket top end hotel in a prestigius location. The service and standards let it down. We did not see any door persons.

Alarm call. Booked with reception and it was written down. However we did not receive it - computer error was the excuse.


They advertise a turn down and room cleaning service twice a day. Not provided.


The water pressure was very very poor.


There was no welcome gift in room for Platinum members.
Fruit bowl had over ripe fruit. 


Amenity kits and extra shower gel had to be asked for ( good qulaity though )


Breakfast was included in the room rate, but this was very confusing to the staff in the resturant. ( the computer was still down )


The dining area is so small ( it is called a peteite resturnat by name ) that breakfast was being served in the reception area


I felt embarrised that we did not tip ( £10 was given by table next to us )
Breakfast staff were very friendly and amenable - but also very very forgetfull. It took many attements to be served basic breakfast items such as tosat - and this was cold and just piled on a plate


The full English I ordered was poor value ( it was advertised at £24 ) and the eggs benedict were served on what appered to be stale muffins
( By contrast the Sofitel St James was similar in price breakfast and faultless )


The French pastries were the smallest I have ever seen, and also were not as fresh as they could have been.

The hotel is still experiancing ongoing construction / matanince work and the workmen seemed to have filled the very small rception area making it unusable for receiving visitors. There was no other lounge / guest space.

We had asked for a late checkout, but were disturbed by the cleaner at 11:30am asking us to vacate the room.Twice.  Not enjoyable or nessasary.

On the positive the bed it self was very confatable, and we had a good nights sleep. We did not suffer any noise from outside but this was a monday night.


There was no pillow menu. This hotel is not the MGallary standard, but it is in a very central location, and is considerably cheaper ( £200 per room compared to £350 plus ) IMG_2610.JPGIMG_2612.JPGIMG_2620.JPGIMG_2621.JPGIMG_2622.JPGIMG_2624.JPGIMG_2626.JPGIMG_2627.JPGIMG_2632.JPGIMG_2633.JPGIMG_2639.JPGIMG_2647.JPGIMG_2701.JPGIMG_2706.JPGIMG_2711.JPGIMG_2751.JPGIMG_2769.JPGIMG_2774.JPGIMG_2777.JPGIMG_2778.JPGIMG_2780.JPGIMG_2781.JPGthan other hotels in the area.

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