Wasted Potential

1   Not Recommended
King Bed City View
February 9, 2020 by

 Map | 7 Reviews | 71% Recommended
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Park Hyatt New York
 Map | 7 Reviews | 71% Recommended

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King Bed City View

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
King Bed City View

This hotel annoys me, largely because it has squandered the opportunity to be something so much better than what it is. I've had multiple stays here, and I only now realized just how lackluster the place is.

Check In

No valet or bell hop to greet us when we pulled up in our car. Took several minutes for anyone to come out the door to acknowledge me.

 

Asked about a suite upgrade at check in. Was told that there were no free upgrades available as the only suites they still had were specialty suites. My view on this:

 

1) It wasn't even true - studio suites were available even when I checked later that night at 11:30pm.

 

2) Contrast this response with various other Hyatts where I've been upgraded to a premium suite without even asking (PH Milan, HR Churchill London). And if what the associate wanted to do was upsell me to a premium suite, she didn't do a good job of it. She didn't tell me how much it would cost or what was great about the suite. Rather, she simply said that no free upgrades were available.

 

I'm 0 for 4 on suite upgrades here, though I don't even care that much since having a suite wouldn't overcome the other issues at the hotel.

 

Service

Across the board, service is weak. I would agree that it feels understaffed. Staff interaction is at best perfunctory. There is no warmth at all. Aside from that, the basics that a five-star hotel should have down pat just aren't really there. It feels like the staff would be just as happy to have no guests in the hotel.

Room

The hard product is pretty nice, but frankly not a whole lot better than a newish JW Marriott. The room design and art are boring. Regarding cleanliness: my wife has pointed out to me a couple times that the rooms aren't terribly clean. She has a better eye for that than I do, but this time it was glaringly obvious to me. Dust on many surfaces and a clump of hair stuck on the wall of the shower.

 

As I think people have pointed out on here, the tub drains incredibly loudly. You wouldn't want to drain it if someone was sleeping in the room. My 1.5 year-old daughter was scared to death and started crying when I drained the tub.

 

One more specific gripe - there was no shaving kit in the room

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Dining

There technically is a restaurant (i.e., a facility that serves food in exchange for money), but it's not a place at which you'd ever think to eat were you not staying at the hotel. The Living Room is a pretty weak attempt at a restaurant. I wouldn't eat lunch or dinner there unless I absolutely had to stay in the hotel for those meals. Breakfast is fine, though most of the seating is not comfortable for eating (slouchy/reclined chairs and sofas) and service, as mentioned above, is slow, a little cranky, and uninviting.

 

The space doesn't function well as a bar - the atmosphere on a Saturday night was so unenticing that I ended up not having a drink there despite really being in the mood for one before heading up to the room at night.

 

Overall

The bottom line is that I'd much rather stay at the Park Hyatts in Chicago, Washington DC, Milan, and Tokyo (obviously) or a bunch of other Andaz and Grand Hyatts before I stay here again.

 

This hotel is only good for OPM (though I'd probably just choose to stay elsewhere anyway) or burning a category 7 certificate if it's expiring shortly, you have nothing else to do with it, and you were already planning on being in New York. My stay, which was on a cert, fit those three criteria, and I was still disappointed. I can't imagine how disappointed I'd have felt if I'd paid $725+/night.

 

I also wouldn't even bother using points here anymore.

 

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