Hilton Garden Inn Stuttgart NeckarPark {DEU}

I stayed there recently. Globally I had a pleasant stay despite one problem which was solved by the staff. The staff is one of the strong point of the hotel, they are all nice and eager to serve. 

Check-in was normal, I was welcomed as a Diamond and given my key, as well as informed about the hotel amenities. 

I originally booked a King Bed Deluxe Room and had a three level upgrade to the King Bed Suite, the biggest room they have. 

The room is quite large (around 60 sqm), features several seats, a sofa, a small desk, a rotating TV (so you can see from either the sofa or the bed), a large bathroom with shower and a private sauna. Lots of natural light, specially as this one was a corner room. The bed is comfortable, although the pillow are still the HGI standard which I found too thin and without enough neck and head support. 

The shower had good temperature control and strong pressure, borderline too strong actually. Too bad the towel rack could not be turned on. Standard amenities provided, plus slippers and bathrobe. They do not provide anymore glasses for the bathroom, you need to ask them at reception (this would be platic glasses).

The sauna works well and it was nice having one. Good temperature and humidity control. 

All Suites are located in a different wing of the hotel, past the restaurant, so quite isolated from the rest of the hotel and thus very quiet. 

Unfortunately the AC was not working in the room, and in the first evening I had to get a staff member to come to open a window (window can not be opened without a key and signing a disclosure you are planning to kill yourself). He acknowledged the temperature was significantly hot and looked for an alternative room for me pro-actively. I was moved the second night in a Queen Suite, as all Suite were busy the first night. I could have asked to be put in a standard room but preferred not to. 

Service was good. Staff at the reception were all nice, all apologetic regarding the non working AC and the change of room. At checkout she proactively reduced the rate to compensate for the issue. 

Breakfast staff was quick and efficient bringing eggs to order, and cleaning tables. 

Location is special. It is out of the city center and needs a change to get there from the main train station. There is not much around for public transport, even less now as one bus line (56) is not circulating on its normal route due to construction works. 

If there are events at the Porsche Arena or the Mercedes Arena, this normally quiet hotel would become very very busy. 

The gym has a multi purpose machine and basic cardio equipment. It also has some dumbbells and kettlebells. Interestingly it features a finnish sauna and a steam sauna.